Congratulations on Your AI Pilot. Does It Have a Job?
Corporate life has acquired a new species: enthusiastically recruited, extensively introduced, and completely unemployed.
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Field Notes
Field Notes is where we challenge the standard, sharing sharp observations, contrarian questions, and the occasional dry aside from the edge of our work. Unlike our Insights, which distil our perspective into thought leadership, these notes are designed to provoke.
The Airport Lounge
The conference tells you what an industry wants you to believe. The airport lounge tells you what is really going on.
Read the noteProduct, Service, Experience, Stop Pretending They’re Different
The distinction between product, service and experience is a vendor convenience. The customer sees one thing: does it work, and is it easy?
Read the noteIs Procurement Operational or Commercial?
Every supplier contract is a customer promise in disguise. Calling buying operational is an org-chart convenience, not a strategic truth.
Read the noteSales, Can Greatness Be Engineered?
Automation will not replace enterprise sales. It will expose weak salespeople, because the real drivers of complex deals were never administrative tasks.
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