Your AI Strategy Has a People Problem
“Experiment with AI. Be bold. Rethink how you work.” The message is everywhere. So why is everyone still working the old way?
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Congratulations on Your AI Pilot. Does It Have a Job?
Corporate life has acquired a new species: enthusiastically recruited, extensively introduced, and completely unemployed.
Read the note →The Airport Lounge
The conference tells you what an industry wants you to believe. The airport lounge tells you what is really going on.
Read the note →Product, Service, Experience, Stop Pretending They’re Different
The distinction between product, service and experience is a vendor convenience. The customer sees one thing: does it work, and is it easy?
Read the note →Is Procurement Operational or Commercial?
Every supplier contract is a customer promise in disguise. Calling buying operational is an org-chart convenience, not a strategic truth.
Read the note →Sales, Can Greatness Be Engineered?
Automation will not replace enterprise sales. It will expose weak salespeople, because the real drivers of complex deals were never administrative tasks.
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